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In the beginning, the business stated that it would not assist users because their headsets had reached the end of their warranty period.
An issue with a software update that bricked select Quest 2, Quest 3, and Quest 3S headsets is allegedly being worked on by Meta by the firm, according to the announcement made by the company. According to The Verge, the firm initially caused users to feel dissatisfied by not only sending a flawed update but also informing those who were afflicted by the issue that they would not repair the issue since the headsets had reached the end of their applicable warranty period.It would appear that Meta is making progress on the problem, since the company has said that it is working on a solution "for all users" and that its customer care team has "new directions on how to support users." On Reddit, a few purchasers reported that they had gotten an email confirmation from the company stating that they would be provided with out-of-warranty servicing for the mistake its made.
"We've discovered a software update issue that caused some Quest 2/3/3S headsets to be unresponsive and unable to start up correctly" according to the help center that Meta maintains. We are now working hard to find a solution to the problem that has affected all users, but in the majority of cases, you should now be able to use your device normally. Help is available to you if you have a device that is still not responding to your commands. To proceed with the next stages, please click the button below if you have a Quest 3S. In order to receive help, we ask that users of Quest 2 or 3 get in touch with us.
The issue stems back to December 6th, when Meta stated that Quest 3S devices were being affected by software updates at that time. Among the many new features that are included in the upgrade are a virtual desktop, improved hand tracking, and an easier pairing process with Windows 11 computers.
